QuickBooks multi-user mode not working issue can occur at a number of instances, and among the most common one is when a user tries to share its company file (stored on the server ) with the workstations or switch QuickBooks Desktop from simple-user mode to multi-user mode. There can be several reasons behind the occurrence of such QuickBooks multi-user mode issue that we intend to explain to you, alongside their solutions, through this post.
Want to get rid of QuickBooks multi-user mode not working issue without wasting your precious time on implementing any tedious troubleshooting procedure? If yes, don’t hesitate to contact QuickBooks experts at 800.583.0572 .
What causes QuickBooks multi-user mode not working issue?
QuickBooks multi-user mode not working issue usually gets triggered because of the reasons we have mentioned below:
- The folder containing the company file lacks sharing permissions.
- The Windows Defender Firewall is not letting QuickBooks Desktop connect to the internet.
What should you do to fix QuickBooks multi-user mode not working issue?
Solution 1) Grant sharing permissions to the folder that contains your company file
- Press the Windows key on your keyboard to open the Start menu.
- Type “File Explorer” into the given search box and select File Explorer from the list of results.
- Locate the folder that contains your company file and then right-click on it.
- Select the Properties option.
- Go to the Security tab and then click the Edit button.
- From the list of services, select QBDataServiceUserXX (XX denotes the version of your QuickBooks application).
- Checkmark the Full Control checkbox and then click the Allow button.
- Click the Apply button and then the OK button.
Solution 2) Manually configure the Windows Defender Firewall for QuickBooks
- On your keyboard, press the Windows key to open the Start menu.
- Type “Windows Defender Firewall” into the given search box and select Windows Defender Firewall from the list of results.
- Click on the Advanced Settings link.
- Right-click Inbound Rules and then select the New Rule option.
- Select the Port option and then click on the “Next” button.
- Make sure that the TCP option is selected.
- In the Specific local ports: column, type the specific ports required for the version of your QuickBooks application.
- Once you type the port number, click on the “Next” button.
- Make sure that all profiles are selected as prompted, and then click on the “Next” button.
- Create a new rule and name it “QBPorts(year).”
- Once you’re done following the steps mentioned above, click on the Finish button.
Repeat the aforementioned steps to create outbound rules for QuickBooks, except you require to select Outbound Rules rather than Inbound Rules.
If QuickBooks multi-user mode not working issue persists even after following the steps mentioned in the post above, then the QuickBooks multi-user hosting settings might not be properly configured. Thus, we suggest you configure the QuickBooks multi-user hosting settings properly and check if this fixes the error. You can also ask for additional troubleshooting assistance resolving QuickBooks multi-user mode issue from QuickBooks professionals at 800.583.0572