The particularity of Home insurance is that the claim is considered as an opportunity to demonstrate the usefulness of this coverage. For this reason, the immediacy and the resolution of unforeseen events are highly valued by the client.
This was stated by Ricardo Gomar, Director of Alliances and Partnerships of Iris Global Services, who argued that the assistance of a professional to solve the problem for the insured is the greatest compensation, even above the payment of compensation.
“Some insurers have understood that the claim is an opportunity to demonstrate to the insured the usefulness of a good home insurance. For this reason, in order to be able to provide solutions to their clients, they have enriched their policies with various assistance services that are used more frequently each year ”, reiterated Gomar.
The director of Iris Global pointed out that the most appreciated services are those that provide added value to the insured by providing solutions for their daily life.
“In recent months, the demand for these services has increased as a result of the essential habitability needs for coexistence in periods of confinement, but also for the adaptation of homes to the new habits of telework”, closed Gomar .